S. No Category Turn Around Time
1 EMI Issues 7 days post receipt of query
2 Service Request (Foreclosure Enquiry / SOAs) 7 days post receipt of payment
3 Refunds 7 days post receipt of refund amount
4 Property Papers 20 days post confirmation of payment
5 SMS request post closure 5 days post receipt
6 Sanction pending disbursement 7 days post clearance of all pending Sanction conditions, if any

If your issues does not get resolved within the specified time then you may make a complaint to National Housing Bank at https://grids.nhbonline.org.in/(S(qnrexx3tfkjjn2vgob4hky5j))/default.aspx

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